Engage Conflict, Encourage Disagreement
The meeting has been going great. The participants are engaged, and significant progress is being made. Suddenly, a major disagreement erupts. While some are vehement about one position, several people take an opposing stand; and still others believe the entire discussion is a waste of time. Voices get louder, people stop listening, others check-out. As the leader, you know you have to take control and get this resolved. What do you do? What techniques do you use? What are the key underlying principles for reaching consensus?
Facilitative leaders understand that effective collaboration is simply a series of successful disagreements. They know that disagreement can lead to better decisions with higher levels of buy-in and commitment. Their experience has taught them that disagreement often means there is a better solution that the team hasn’t discovered yet.
But to be able to consistently and effectively resolve disagreements requires skills and strategies that most leaders don’t have. This session will equip you with a clear understanding of the three reasons people disagree, three methods for establishing a consensus-focused process, and five techniques for getting to yes when disagreements occur.
- The Three Reasons People Disagree
- Level 1: Information
- Level 2: Values or Experience
- Level 3: Outside Factors