Overview
The skill that often separates the top professionals in a client-focused organization from the average ones is their ability to effectively manage – not just maintain – client relationships. Top professionals are adept at probing to identify the real need, setting and managing expectations, adapting to the communication style of clients, and gaining buy-in for solutions. Borrowing from key components of the firm’s three-day course, The Effective Consultant, this workshop provides critical skills for successfully managing client relationships.
Description
As a result of this workshop, participants will:
- Have a process for managing client relationships
- Understand the 5Cs of Trust and how to build client trust
- Know the key questions to ask to define the client’s need
- Have strategies for probing, clarifying and managing expectations
- Understand the four fundamental communication styles and have experience in identifying and responding to each style
Durations
- Keynote
- Half-day
- Full day
- Multi-day
