Overview

The skill that often separates the top professionals in a client-focused organization from the average ones is their ability to effectively manage – not just maintain – client relationships. Top professionals are adept at probing to identify the real need, setting and managing expectations, adapting to the communication style of clients, and gaining buy-in for solutions. Borrowing from key components of the firm’s three-day course, The Effective Consultant, this workshop provides critical skills for successfully managing client relationships.

Description

As a result of this workshop, participants will:

  1. Have a process for managing client relationships
  2. Understand the 5Cs of Trust and how to build client trust
  3. Know the key questions to ask to define the client’s need
  4. Have strategies for probing, clarifying and managing expectations
  5. Understand the four fundamental communication styles and have experience in identifying and responding to each style

Durations

  • Keynote
  • Half-day
  • Full day
  • Multi-day