As a facilitator, you know that your participants have the answers. They know the content and they know what will work in their environment. But while the participants have the answers, facilitators must bring the questions. Having the right questions and presenting them in the right way is essential to a facilitator helping a group produce effective results.

In this session, you will learn and practice what the author of The Secrets of Facilitation describes as the most important questioning technique he has ever learned. Learn the secret of the starting question and you will never ask questions the same again!


The starting question is the term we use for the question the facilitator asks to begin a discussion. The ability of the group to respond to a question is significantly impacted by the quality of the question asked by the facilitator. It is much like starting a fire. When facilitators use the wrong material to ask questions, they will get flickering flames that they have to blow on and feed continually to just keep the flames going. When facilitators use the right material, they quickly have a bonfire of responses with people hardly able to wait to make their contributions.

What is the secret of the starting question? How do you get the bonfire of responses? In the workshop participants will learn and practice the three-part formula for creating great starting questions.

By the end of the workshop, participants will have discovered the power of starting questions and will have improved their ability to create their own!


  • Keynote
  • Half-day