The skill that often separates the top professionals in a client-focused organization from the average ones is their ability to effectively manage - not just maintain - client relationships. Top professionals are adept at probing...
As a facilitator, you know that your participants have the answers. They know the content and they know what will work in their environment. But while the participants have the answers, facilitators must bring the...
For many, meetings are viewed as a dreaded evil to be avoided at all costs; for little gets accomplished, much of the discussion is unfocused and unproductive; a lot of time is wasted. And yet,...
What is the key attribute that separates great training from good training? Is it that the content provides real world applicability? Is it that the training is interactive? Is it that the trainer is engaging? Or...
Most facilitators are armed with the three or four techniques they routinely use to get a group talking. Some like brainstorming, others prefer small group break-out, still others mix it up alternating between open group...
